Shipping Policy
At shopLIVIA, we’re proud to serve customers across the United States with reliable and efficient shipping. Please read below for important details about how we process and deliver your order.
Last updated: February 26, 2026
1. General Shipping Information
We currently ship throughout the United States.
Shipping is handled through trusted international logistics partners and delivered locally within the United States by USPS (United States Postal Service) or an equivalent recognized carrier. The final carrier may vary depending on location and logistics availability.
2. Processing Time
Orders are typically processed within 1–4 business days (Monday to Friday) after payment has been successfully confirmed, excluding weekends and holidays.
During peak seasons or promotional events, processing times may be slightly extended. If this occurs, we will notify you via email.
Order Cutoff Time: 5:00 PM (PST)
Time Zone: Pacific Standard Time (PST)
Orders placed after the cutoff time will be processed on the next business day.
3. Shipping Rates
Free Shipping – We offer free shipping on all orders delivered within the United States. No minimum order value is required.
4. Estimated Delivery Times
Once your order has been processed and dispatched, delivery times are as follows:
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Processing Time: 1–4 business days (Monday to Friday)
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Estimated Delivery Time After Dispatch: 5–10 business days (Monday to Friday)
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Estimated Total Delivery Time: 6–14 business days
Delivery times are estimates and may vary due to carrier operations, peak seasons, weather conditions, or other factors beyond our control.
Tracking information will be provided once your order has been dispatched (where available). Please allow up to 24–48 hours for tracking updates to appear.
5. Shipping Restrictions
We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. Certain items may be subject to shipping restrictions depending on local regulations or carrier policies.
6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.
Customers are responsible for providing a complete and accurate shipping address at checkout.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately by email: support@shoplivia.com
We will work with the carrier to investigate the issue and find a solution as soon as possible.
8. Shipping Policy Updates
We may update this Shipping Policy from time to time to ensure compliance with applicable regulations and advertising platform requirements. The most recent version will always be published on this page.
9. Contact Information
Store Name: shopLIVIA
Company Name: T.vP. Studios
Company Address: Graaf 3A, 6101CC Echt, Limburg, Netherlands
Warehouse Address: Same as company address
Phone: +1 (323) 690-1561
Email: support@shoplivia.com
Customer Support Hours (Pacific Time)
Monday – Friday: 9:00 AM – 5:00 PM (PST)
Saturday: 1:00 PM – 5:00 PM (PST)
We aim to respond to all inquiries within 24 hours on business days.
